Privacy policy
At LYA Activewear, your privacy is important to us.
This Privacy Policy is intended to inform you about how LYA Activewear ("LYA Activewear", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our website or services, including when purchasing products online.
This Privacy Policy applies to all services offered by LYA Activewear (the "Services"). The Services include, without limitation, the operation and use of the website www.lyaactive.com (the "Website"), online product sales, customer account creation and management, newsletter subscriptions, electronic communications, and any communications or interactions with LYA Activewear, whether by phone, email, mail, or social media.
By using the Services, accessing the Website, or communicating with LYA Activewear, you agree to the terms of this Privacy Policy.
This Privacy Policy also provides information regarding your rights relating to your personal information and how to exercise those rights.
This Privacy Policy does not apply to websites or mobile applications operated by third parties. LYA Activewear is not responsible for the privacy policies, procedures, or practices of such third parties.
If you have questions regarding the processing of your personal information or wish to exercise your privacy rights, you may contact our Privacy Officer at:
Privacy Officer
LYA Activewear
3-2525 av. des Érables
Montréal, Québec H2K3V4
Canada
Email: info@lyaactive.com
What Is Personal Information?
Personal information refers to any information that identifies an individual, directly or indirectly, whether alone or when combined with other information.
Examples include your name, contact information, purchase history, and certain information related to your browsing activity.
Your Consent
By providing your personal information to LYA Activewear, you consent to our collection, use, disclosure, and retention of that information in accordance with this Privacy Policy and applicable laws.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.
Information We Collect
The personal information we collect may include:
Contact Information
- First and last name
- Email address
- Telephone number
- Billing and shipping addresses
Profile Information
- Username and password
- Date of birth
- Clothing size preferences
- Preferred language (English or French)
- Social media identifiers, including participation in our ambassador program
Communications and Interactions
Information you provide when interacting with us, including through social media, such as usernames, photos, videos, comments and messages.
Preferences
- Shopping preferences
- Purchasing habits
Browsing Data and Cookies
We automatically collect certain information when you visit our website, including IP address, browser type, device type, pages visited, and date and duration of visits.
To improve your browsing experience and ensure proper Website functionality, we use cookies and similar technologies, including:
- Essential cookies required for Website operation;
- Analytics cookies such as Google Analytics;
- Marketing cookies such as Meta (Facebook) Pixel.
Cookies do not, by themselves, personally identify you. You may manage or disable cookies through your browser settings; however, certain Website features may not function properly if cookies are disabled.
How We Use Your Information
We use your information to:
- Process and fulfill your orders;
- Send order confirmations and updates regarding your purchases;
- Send newsletters and promotional communications when you have provided consent;
- Improve your experience on our website;
- Fulfill any other purpose permitted or required by law.
Sharing Personal Information with Third Parties and Shopify
To operate our online store, LYA Activewear uses Shopify, operated by Shopify Inc.
Certain information, including payment information, is collected and processed directly by Shopify or its payment processing partners in accordance with their own privacy and security policies.
LYA Activewear does not have access to your complete payment information and does not store it.
Personal information may also be disclosed when necessary:
- To Canada Post or equivalent shipping carriers;
- To governmental or regulatory authorities when required by law.
When sharing personal information with third parties, we take reasonable steps to ensure that the principles outlined in this Privacy Policy are respected.
Data Protection
LYA Activewear takes reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
Access to personal information is restricted to authorized individuals who require such access to perform their duties.
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to satisfy legal obligations.
Our online store is hosted by Shopify. Transactions are protected using SSL/TLS encryption technologies, and Shopify complies with PCI-DSS requirements for online payment processing.
Despite the security measures implemented, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, LYA Activewear cannot guarantee absolute security of personal information.
Newsletter and Marketing Communications
If you subscribe to our newsletter, you may receive promotional offers, product launches, and brand updates.
You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email.
Children's Personal Information
LYA Activewear does not knowingly collect personal information from children under the age of 14 without parental or legal guardian consent.
If you believe that personal information relating to a child under 14 has been provided without the required consent, please contact our Privacy Officer.
Upon becoming aware of such collection, LYA Activewear will take reasonable steps to delete the information, subject to legal retention requirements.
Your Rights
Depending on your place of residence and applicable privacy laws, you may have the right to:
- Access your personal information;
- Request correction or deletion of your personal information;
- Withdraw your consent at any time;
- File a complaint with the applicable privacy authority.
For residents of Québec, these rights are governed by the Act Respecting the Protection of Personal Information in the Private Sector, and complaints may be submitted to the Commission d'accès à information du Québec.
To exercise your rights, contact us at: info@lyaactive.com
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes become effective upon publication on the Website.
We encourage you to review this page periodically to stay informed of the most current version.
Last Updated: May 29, 2026